Jesel Cura

I help growing businesses streamline operations, improve customer experience, and build scalable systems that support long-term growth. Over the past 8+ years, I’ve worked with SaaS companies, e-commerce brands, real estate businesses, and remote teams to improve workflows, strengthen customer success programs, optimize processes, and create operational clarity. My expertise includes: ✔ Customer Success & Client Retention ✔ Operations Management ✔ Process Documentation & SOP Development ✔ CRM & Workflow Automation ✔ E-commerce Operations ✔ Real Estate Operations ✔ Remote Team Leadership ✔ Vendor & Stakeholder Management Recent areas of impact: • Improved operational efficiency through workflow redesign and automation • Built onboarding systems that improved client experience and retention • Developed SOPs and operational frameworks for distributed teams • Supported property management operations, tenant relations, and vendor coordination • Optimized payment operations and reporting processes Whether supporting startups or established organizations, I focus on creating systems that reduce friction, improve communication, and help teams scale confidently. 📩 Open to consulting, fractional leadership, and remote operational partnerships.